Bonnet Head Designs FAQ

How do I take care of my scrub hat?

All of Bonnet Head Design’s fabric is 100% cotton and is pre-washed before being sewn into scrub hats. We highly recommend washing on cold and either hanging to dry or tumble dry on low. Repeated washing of cotton fabrics in hot water with drying on high heat has the potential to shrink and fade your fabric overtime.

For ponytail scrub caps, either lightly tie your ribbon to keep them from coming out of the casing in the wash or washing a garment bag. If a ribbon were to escape the casing you can attach a safety pin to the ribbon end and gently pull it through the casing. Watch how here.

How do I know if a scrub hat will fit?

All of Bonnet Head Design’s scrub hats are one size fits most. The average head size that fits my caps best is approximately 22.5 inches to 24.5 inches. If you think you might require a much smaller or larger fit, please contact us before purchase to discuss details.

What if I want to use my own fabric?

We can source fabric or ribbon to make a custom scrub hat for you. If you have an idea for a ribbon color or fabric not listed on our website please contact us for a quote.
Special order fabrics must be paid in full prior to work commencing. Special orders cannot be canceled once fabric has been ordered.

Do you offer gift wrapping or gift certificates?

Yes! Select it’s a gift at check out to add gift wrapping. Otherwise, scrub hats are shipped in plain tissue paper inside a poly mailer.
If you’re unsure what scrub hat to give as a gift, give them a gift certificate instead.

How long will it take to receive my order?

Each scrub hat is custom made. You can expect your scrub hat to ship 5 to 7 days after placing your order. During the holiday and peak seasons, this can increase. If you need your scrub cap sooner, please be sure to select the “rush” option.

My package says “delivered,” but I didn’t receive it. What happens now?

Packages are scanned and marked delivered by USPS/FEDEX/UPS as proof and assurance that they delivered the item as requested. Regrettably, refunds will not be given if a package has shipped and is marked as delivered. USPS does not allow for claims on a package marked as delivered.

Oops.. I put in the wrong mailing address.

Please double check your mailing address prior to check-out. If you notice an error in your address please contact us within 24 hours of your order being placed with your order number and the correct address. After 24 hours, Bonnet Head Designs cannot update your mailing address and is not responsible for incorrectly provided mailing addresses.
Packages shipped to incorrect addresses, as inputted by the customer, are only able to be reshipped if it is returned to us via USPS return to sender. You are responsible for all shipping charges associated with incorrect address entry. 
Bonnet Head Designs cannot be held responsible for incorrect shipping addresses. No refunds or credits are issued for orders with incorrect shipping addresses.

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